»ÆÆ¬ÊÓÆµ

A year in numbers

Performance

393,671
time-critical code 1 cases attended
15 mins 29 secs
State-wide average response time to code 1 cases
98%
of patients reported good or very good experiences
35,092
patients were seen using Video Assisted Triage by AV clinicians
5,157
Victorian Stroke Telemedicine (VST) consultations

People

229
New paramedics welcomed to AV
71
New first responders
13
New branches opened in 2024-25

Research impact

105
active research projects
76
peer-reviewed publications
11
new research agreements
2,404
citations in peer-reviewed literature
48
citations in policy or scientific statements
32
conference presentations

Emergency Management Unit events

  • July 2024

    Traffic incident in Saw Mill Settlement

  • July 2024

    Chemical factory fire in Derrimut

  • August 2024

    Traffic incident in Koo Wee Rup

  • October 2024

    Complex traffic accident Dargo

  • October 2024

    Hazmat incident Tangill South

  • December 2024

    Bushfire The Gurdies

  • December 2024

    Bushfire Grampians National Park

  • January 2025

    Severe heatwave statewide

  • January 2025

    Bushfire Little Desert National Park

  • January 2025

    Lithium battery factory fire Highett

  • February 2025

    Wilderness response Taggerty

  • February 2025

    Wilderness response Mt Buller

  • March 2025

    Wilderness response Mt Buller

  • March 2025

    Grass fire Trafalgar East

  • March 2025

    Grass fire Montrose

  • March 2025

    Hazmat incident Coldstream

  • March 2025

    Hazmat incident Barwon

  • April 2025

    House fire Mildura

  • May 2025

    Industrial fire Springvale

  • May 2025

    Wilderness response Iguana Creek

  • June 2025

    Hazmat incident Broadmeadows

»ÆÆ¬ÊÓÆµ Subscription Scheme

2.758m
people covered
1.355m
membership policies
74,600
new memberships
$106.24m
direct revenue provided
174,740
transports
97.63%
customer satisfaction
365,758
direct interactions with the contact centre
314,000
phone calls
12,312
online chats
44,214
emails and letters

Updated