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Performance priorities

Statement of Priorities Part B

High Quality & Safe Care

2024-25 Target2024-25 Actual
Infection prevention and control
Percentage of healthcare workers immunised for influenza94%80%
Patient experience
Percentage of respondents who rated overall experience with the ambulance service as satisfied or very satisfied95%97%
Percentage of respondents who rated the level of care provided by paramedics as good or very good95%98%
Percentage of patients experiencing severe cardiac or traumatic pain whose level of pain was reduced significantly90%92.1%
Percentage of acute adult stroke patients transported to definitive care within 60 minutes90%97.8%
Percentage of major trauma patients that meet destination compliance (by 45 minutes)85%94.6%
Percentage of adult cardiac arrest patients surviving to hospital50%58.8%
Percentage of adult cardiac arrest patients surviving to hospital discharge25%38%

Strong Governance, Leadership And Culture

2024-25 Target2024-25 Actual
People Matter Survey – percentage of staff with an overall positive response to safety culture questions80%47%

Timely Access to Care

2024-25 Target2024-25 Actual
Percentage of emergency Code 1 incidents responded to within 15 minutes – statewide85% or improvement of 4 percentage points compared to the same time last year165.3%
Percentage of emergency Priority 0 incidents responded to within 13 minutes – statewide85% or improvement of 3 percentage points compared to the same time last year277.5%
Percentage of emergency Code 1 incidents responded to within 15 minutes in centres with a population greater than 7,50090% or improvement of 3 percentage points compared to the same time last year369.2%
Percentage of triple zero cases where the caller receives advice or service from another health provider as an alternative to an emergency ambulance response – statewide20% or improvement of 3 percentage points compared to the same time last year419.5%
Percentage of patients transferred from ambulance to ED within 40 minutes90% or improvement of 4 percentage points compared to the same time last year568%
Average ambulance hospital clearing time20 mins31.4 mins
  1. Last year’s result was 66.3% so 4 percentage point improvement would be 70.3%.
  2. Last year’s result was 77.3% so a 4 percentage point improvement would be 81.3%.
  3. Last year’s result was 70.2% so a 3 percentage point improvement would be 73.2%.
  4. Last year’s result was 17.1% so a 3 percentage point improvement would be 20.1%.
  5. Last year’s result was 65% so a 4 percentage point improvement would be 69%.

Effective financial management

2024-25 Target2024-25 Actual
Operating Result ($m)0.0$54.9
Adjusted Current Asset Ratio0.7 or 3% improvement from health service base target0.25
Variance between forecast and actual Net Result from Transaction (NRFT) for the current financial year ending 30 June5% movement in forecast revenue and expenditure forecasts9.2%

Updated