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Share knowledge, information and resources with partner health and wellbeing services and care providers.

This will allow patients to experience one health, wellbeing and care system through connected digital health information, evidence, and data flows, enabled by advanced interoperable platforms.

Goals

• Form strategic partnerships with key stakeholders to provide high quality services and support improved health outcomes.
• Partner with consumers and their families to improve the design and delivery of ambulance services.

AV Deliverables

1

AV will implement a strategy for engaging with Triple Zero Victoria (TZV), to provide more efficient and effective progression of joint priorities, manage risks and escalate key issues.

Associated Strategic Plan outcome

4.2 External partnerships are efficient and effective

AV Achievements

AV and TZV work in close partnership to support our paramedics to deliver the best care to the Victorian community. AV and TZV continue to prioritise strengthening engagement and communication. This is critical to support strategic alignment, effective collaboration, strong governance and appropriate information sharing.

A new AV/TZV Initiatives Board has recently been established, to enhance collaboration, information sharing and to progress key shared priorities.

2

AV will continue to develop, deliver and lead authentic consumer engagement activities to improve the quality and accessibility of the services it provides. This will include building the capability of community engagement staff through the delivery of public engagement training and rollout of the AV consumer engagement playbook.

Associated Strategic Plan outcome

4.3 Our communities are resilient and informed

Associated AV Annual Plan Initiative

Community and Consumer Engagement Plan

AV Achievements

AV commenced delivery of the Regional Community Forums series, which provide an opportunity for Board, Executive and Community Advisory Committee members to connect with communities at a local level and directly hear the needs and views of ambulance users and communities.

AV also undertook extensive community engagement events and training.

The Co-design for Best Care (AV consumer engagement playbook) was released to AV staff in 2024. This guide helps staff to build confidence and capability in engaging and designing for, alongside and together with Victorian communities to create better services and models of care.

3

AV will foster an environment of continuous improvement and deliver demonstrable improvement in agreed key metrics through collaborative participation with stakeholders and sector partners. This is to be achieved, in part, through AV鈥檚 implementation of the Standards for Safe and Timely 黄片视频 and Emergency Care for Victorians, and AV TEC2.

Associated Strategic Plan outcome

2.3 Our clinical response model and provision of care is constantly evolving and sets best practice standards

Associated AV Annual Plan Initiative

Timely Emergency Care Program (TEC2)

AV Achievements

AV actively engages and collaborates with hospitals from across Victoria, Department of Health and other stakeholders to improve processes and services throughout the health care system.

In February 2025, new Standards for Safe and Timely 黄片视频 and Emergency Care for Victorians were released by the Minister for Health. AV has commenced embedding the standards into operational practice, including an update to operational work instructions to align with the new performance standards.

AV is continuing to progress the TEC2, which is a vehicle for implementing a consistent, robust approach to quality improvement. Through TEC 2 projects, AV is developing, testing, spreading, and scaling workforce-driven change ideas to improve patient care and create a safer, more satisfying workplace, initially in four focus areas; Daily Operating System, Transfer, Clearing, and Safe in Place (in field) which align with the new Standards.

4

AV will undertake community education and awareness programs, including Heart Safe Communities, Shocktober and Call Push Shock, to empower bystanders to provide CPR and use automated external defibrillators (AEDs) aiming to improving cardiac arrest survival.

Associated Strategic Plan outcome

4.3 Our communities are resilient and informed

Associated AV Annual Plan Initiative

Community and Consumer Engagement Plan

AV Achievements

AV continues to design and deliver engagement and education programs across metropolitan and regional Victoria to build community resilience and improve health outcomes for all Victorians.

In 2024-25, AV delivered 2,686 community engagement events reaching nearly 147,000 participants. This includes the following programs to improve cardiac arrest survival:

• Strong attendance at Heart Safe Communities and Call Push Shock sessions.
• A successful Shocktober program with significant community reach via face-to-face awareness sessions, social media, local media and online engagement tools.
• Facilitating CPR sessions and promoting the GoodSAM first responders program and public access AEDs.

5

AV will enhance processes and systems including decision support tools, performance monitoring and reporting, and staff and consumer engagement to increase safe utilisation of embedded alternate care pathways for older persons (RACER), frequent complex callers (patient coordination), and persons experiencing a mental health crisis (TelePROMPT/ TeleHELP).

Associated Strategic Plan outcome

2.1 All patients receive best care, improved health outcomes and experience

AV Achievements

In 2024-25, AV developed a triage service performance dashboard to support clearer visibility of alternate service provider utilisation and referrals. The dashboards have been successfully utilised for targeted education and to promote uptake of alternate service provider pathways by our teams to better service the community.

The introduction of the Complex Patient Escalation Pathway in conjunction with current workflows allow for escalation of care where required. This enables AV to identify and address the needs of this cohort to better meet their changing care goals.

Video triage for mental health nurses was introduced in September 2024 and work is continuing to embed this initiative and increase utilisation for improved assessments and outcomes. Ongoing education of infield staff has continued to increase utilisation of TelePROMPT service.