黄片视频

Strategic plan

The 黄片视频 Strategic Plan 2023-2028: Transforming for better outlines our roadmap for delivering world-leading, patient-focused, out-of-hospital, mobile, and emergency health care to the Victorian community. We are in year two of this comprehensive strategy, structured around four pillars 鈥� People, Patients, Impact, and Connection.

In the second year of this plan, we have delivered outcomes in all four of the strategic pillars.

Strategic Pillars

People

In our People pillar, we aim to ensure that our people are engaged, highly trained, equipped and connected, and for our leaders to ensure our people feel valued, safe, healthy and included.

This year a key focus was employee engagement. In 2024-25, we enabled the development of local Employee Engagement Forums across all 黄片视频 Service Areas in Regional Operations, and we implemented Town Hall events for all divisions.

We recognise that long-term culture change takes time and our journey towards building our safe and respectful workplace continues, with one of the key focus areas for the year ahead being the commencement of delivering the AV People Plan.

Informed by staff feedback and the Victorian Equal Opportunity and Human Rights Commission review, the People Plan was approved in June 2025 and brings together key initiatives including roster reform, diversity and inclusion, health and safety. The plan ensures that our ongoing reform progress is people-centred, sustainable and embedded in our core business.

To support the uplift of leadership capability, this year we continued to deliver the Leading Together Program, with over 500 leaders completing the program so far. The program promotes people-centred leaders who demonstrate compassion, courage and connection as part of their daily leadership practice.

An Anti-Bullying eLearn and Anti-Harassment eLearn launched for all employees, and the Equal Employment Opportunity (EEO) for leaders eLearn was released to all substantive and acting AV leaders.

The 黄片视频 Enterprise Agreement 2024 (AVEA 2024) commenced operation in February 2025 following approval by the Fair Work Commission with increased and improved employee entitlements to be delivered over the life of the four-year agreement.

Negotiations are underway for the 黄片视频 (Management and Administrative Staff) Enterprise Agreement 2025 (AVMA 2025), helping to ensure improved working conditions for all of our people.

Patients

The Patients pillar aims to provide patients across Victoria with world leading mobile and emergency care that is timely, culturally sensitive and connected, with optimal clinical outcomes and patient experience.

To ensure all patients receive best care, improved health outcomes and experience, in 2024-25 we launched the Best Care, Everywhere framework, which outlines our shared commitment to safe, effective, person-centred and connected care.

We commenced embedding the new Standards for Safe and Timely 黄片视频 and Emergency Care for Victorians into operational practice and we continued to work with health services to progress the Timely Emergency Care Program (TEC2), which provides a consistent approach to quality improvements.

The Additional Mobile Intensive Care (MICA) paramedics initiative saw the commencement of Bairnsdale single responder units, and critical care liaison paramedics helped to establish an enhanced framework for critical care and clinical support to better identify and treat critically unwell patients across the health system.

In 2024-25 we continued to increase service accessibility by pioneering the first paramedic practitioner role in Australia, alongside our partners the Department of Health (DH) and Monash University.

Impact

The Impact pillar aims to evolve our structure, processes, systems and assets to deliver more impact through consistent organisational performance.

In 2024-25 we transitioned to a more efficient and modern organisational model by issuing more than 5,000 personal iPad devices to in-field paramedics. We also upgraded VACIS to ensure paramedics could collate, manage, review, and report on patient care, paramedicine and clinical practices, and undertake clinical research.

Through the year we rolled out new digital radios across rural regions to support the Digital Radio Upgrade Program (DRUP2), which will enable compatibility between metropolitan Melbourne and other regions to deliver a single, secure radio network for Victoria.

This year our Secondary Triage team expanded the use of Video Assisted Triage (VAT), enabling us to better assess a patient鈥檚 condition and determine the best medical care options for them.

Connection

The Connection pillar aims to ensure we are seamlessly connected to each other, our patients, our partners and to the healthcare system; enabled through deeper engagement, research and advocacy, innovation and co-design, digital enablement and data sharing.

In 2024-25 we completed the implementation of our 鈥楻eflect鈥� Reconciliation Action Plan (RAP) and have developed our 鈥業nnovate鈥� RAP which will begin implementation in 2025-26.

We continue to promote and use the Victorian Virtual Emergency Department (VVED) via our Secondary Triage and in-field paramedics to more effectively connect patients to the right care.

We introduced regional community forums in 2024-25 which provide an opportunity for Board, Executive, Community Advisory Committee and local AV leadership to connect with communities at a local level and directly hear the needs and views of ambulance users and communities.

Strategic enablers

Innovation

Expanding and integrating innovation into all practices across the organisation.

Digital

Embracing digital technologies to improve patient care, operational efficiency, communication, collaboration, and innovation.

Research

Conducting research to improve patient care, inform evidence-based decisions, and develop new services and solutions.

Sustainability

Reducing environmental impact, developing sustainable business models, and future-proofing operations.