We are committed to providing fair access to ambulance and healthcare services, to building healthy and resilient communities, and to continuously improve our service in partnership with Victorians.
We continue to provide engagement and education programs across metropolitan and regional areas in Victoria that build community resilience and improve health outcomes for everyone.
Community and Consumer Engagement Plan progress
The AV鈥檚 Community and Consumer Engagement Plan 2023鈥�2028 (CCEP) continues to guide our strategic approach to community engagement.
Anchored in the 鈥楶atient鈥� and 鈥楥onnection鈥� pillars of our Strategic Plan 2023-2028, the CCEP outlines clear goals and measurable outcomes that reflect our commitment to partnering with communities and consumers.
The plan aims to improve access to ambulance and healthcare services, foster resilient communities, and drive continuous service improvement in collaboration with Victorians.
In the second year of delivering the CCEP, we strengthened our connection with the Victorian community through targeted health education initiatives led by paramedics and volunteers.
These initiatives reached over 146,909 individuals, focusing on enhancing public understanding of health emergencies, appropriate use of Triple Zero (000), and alternative care pathways within the health system when an emergency ambulance is not required.
Throughout 2024-25, AV delivered 2,686 community engagement sessions reaching 146,909 people. These included:
- 479 sessions to 29,459 participants, with the aim of building awareness of non-emergency healthcare options. These sessions empowered people to make informed decisions about accessing appropriate care, supporting the sustainability of emergency ambulance services.
- 95 community events with Aboriginal and Torres Strait Islander communities including National Reconciliation Week and NAIDOC Week. These engagements reaffirm AV鈥檚 dedication to reconciliation and respectful partnerships.
- Eight LGBTQIA+ and Pride events across Victoria. These included prominent celebrations such as Midsumma Carnival Day, Daylesford ChillOut Festival, South Gippsland Pride, and Bendigo Pride in the Park.
- 159 events and presentations with multicultural communities reaching 6,709 people.
- 736 regional and rural community events and engagements reaching 48,623 people in some of the most remote areas of the state.
Through these events, we reinforced our commitment to fostering inclusive environments and building trust with diverse communities.
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