Emergency Road Incidents2
Metropolitan Regions
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Code 1 | 285,195 | 285,796 | 278,606 | 266,066 | 223,062 | 217,717 |
| Code 2 | 154,322 | 156,155 | 139,877 | 143,904 | 163,020 | 163,968 |
| Code 3 | 51,669 | 50,521 | 44,433 | 54,479 | 64,704 | 59,571 |
| Total Metropolitan Emergency Road Incidents | 491,186 | 492,472 | 462,916 | 464,449 | 450,786 | 441,256 |
Rural Regions3
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Code 1 | 121,679 | 121,551 | 122,277 | 111,320 | 100,504 | 92,373 |
| Code 2 | 77,013 | 80,048 | 73,944 | 73,210 | 77,816 | 72,965 |
| Code 3 | 33,016 | 30,551 | 30,223 | 33,529 | 31,386 | 27,366 |
| Total Rural Emergency Road Incidents | 231,708 | 232,150 | 226,444 | 218,059 | 209,706 | 192,704 |
All Regions
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Code 1 | 406,874 | 407,347 | 400,883 | 377,386 | 323,566 | 310,090 |
| Code 2 | 231,335 | 236,203 | 213,821 | 217,114 | 240,836 | 236,933 |
| Code 3 | 84,685 | 81,072 | 74,656 | 88,008 | 96,090 | 86,937 |
| Total Statewide Emergency Road Incidents | 722,894 | 724,622 | 689,360 | 682,508 | 660,492 | 633,960 |
Non-Emergency Road Incidents
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Total Metropolitan Non-Emergency Road Incidents | 221,603 | 249,683 | 263,086 | 263,112 | 258,798 | 254,020 |
| Total Rural Non-Emergency Road Incidents | 83,896 | 110,771 | 100,835 | 97,282 | 96,748 | 85,710 |
| Total Statewide Non-Emergency Road Incidents | 305,499 | 360,454 | 363,921 | 360,394 | 355,546 | 339,730 |
| Total Metropolitan Road Incidents | 712,789 | 742,155 | 726,002 | 727,561 | 709,584 | 695,276 |
| Total Rural Road Incidents | 315,604 | 342,921 | 327,279 | 315,341 | 306,454 | 278,414 |
Road Incidents
All Regions
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Emergency Code 1 | 406,874 | 407,347 | 400,883 | 377,386 | 323,566 | 310,090 |
| Emergency Code 2 | 231,335 | 236,203 | 213,821 | 217,114 | 240,836 | 236,933 |
| Emergency Code 3 | 84,685 | 81,072 | 74,656 | 88,008 | 96,090 | 86,937 |
| Non-Emergency | 305,499 | 360,454 | 363,921 | 360,394 | 355,546 | 339,730 |
| Total Road Incidents | 1,028,393 | 1,085,076 | 1,053,281 | 1,042,902 | 1,016,038 | 973,690 |
Air Incidents
All Regions
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Fixed Wing 鈥� Emergency | 1,982 | 2,045 | 2,179 | 1,962 | 2,017 | 1,771 |
| Fixed Wing 鈥� Non-Emergency | 2,818 | 3,310 | 3,288 | 3,320 | 3,048 | 2,693 |
| Total Fixed Wing Incidents | 4,800 | 5,355 | 5,467 | 5,282 | 5,065 | 4,464 |
| Helicopter Incidents (All Emergency) | 2,216 | 2,387 | 2,422 | 2,476 | 2,642 | 2,343 |
| Emergency Air Incidents | 4,198 | 4,432 | 4,601 | 4,438 | 4,659 | 4,114 |
| Non-Emergency Air Incidents | 2,818 | 3,310 | 3,288 | 3,320 | 3,048 | 2,693 |
| Total Air Incidents | 7,016 | 7,742 | 7,889 | 7,758 | 7,707 | 6,807 |
Adult Retrieval
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Cases handled | 7,131 | 7,110 | 6,562 | 6,365 | 5,587 | 4,833 |
Retrievals
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Road retrievals 鈥� ARV Crew (Doctors and/or Critical Care Registered Nurse) | 520 | 540 | 651 | 829 | 571 | 474 |
| Road retrievals 鈥� paramedic only | 808 | 770 | 575 | 456 | 477 | 424 |
| Road retrievals 鈥� doctor & paramedic | 237 | 202 | 195 | 218 | 218 | 183 |
| Total road retrievals | 1,565 | 1,512 | 1,421 | 1,503 | 1,266 | 1,081 |
| Air retrievals 鈥� paramedic only | 1,175 | 1,349 | 1,319 | 1,217 | 1,161 | 1,023 |
| Air retrievals 鈥� doctor & paramedic | 512 | 471 | 478 | 376 | 531 | 476 |
| Total air retrievals | 1,687 | 1,820 | 1,797 | 1,593 | 1,692 | 1,499 |
| Total adult retrievals | 3,252 | 3,332 | 3,218 | 3,096 | 2,958 | 2,580 |
Code 1 Response Time
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Proportion of emergency (Code 1) incidents responded to in 15 minutes or less | 65.3% | 66.3% | 62.8% | 67.5% | 77.2% | 82.3% |
| Proportion of emergency (Code 1) incidents, located in centres with a population greater than 7,500, and responded to in 15 minutes or less4 | 69.2% | 70.2% | 66.5% | 71.9% | 82.5% | 87.6% |
Referral Service
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Percentage of 000 cases resulting in callers receiving health advice or service from another health provider as an alternative to emergency ambulance response5 | 19.5% | 17.7% | 18.7% | 19.8% | 17.6% | 17.6% |
Patients Transported2
Road transports (Metropolitan Regions)
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Emergency Operations | 320,023 | 330,771 | 327,431 | 336,652 | 349,714 | 342,400 |
| Non-Emergency Operations Stretcher | 123,651 | 131,966 | 140,764 | 146,139 | 141,464 | 137,461 |
| Non-Emergency Clinic Transport Services | 79,582 | 101,245 | 96,709 | 93,025 | 99,104 | 100,234 |
| Total Metropolitan Regions | 523,256 | 563,982 | 564,904 | 575,816 | 590,282 | 580,095 |
Road Transports (Rural Regions)3
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Emergency Operations | 164,853 | 171,351 | 168,889 | 167,167 | 168,930 | 156,326 |
| Non-Emergency Operations Stretcher | 54,280 | 58,529 | 60,273 | 62,177 | 67,670 | 68,507 |
| Total Rural Regions3 | 219,133 | 229,880 | 229,162 | 229,344 | 236,600 | 224,833 |
| Total Patients Transported by Road | 742,389 | 793,862 | 794,066 | 805,160 | 826,882 | 804,928 |
Air Transports (All Regions)
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Fixed Wing transports | 3,933 | 4,445 | 5,062 | 4,835 | 4,699 | 4,333 |
| Total Helicopter Transports | 1,818 | 1,963 | 1,950 | 1,981 | 2,159 | 1,973 |
| Total Air Transports | 5,751 | 6,408 | 7,012 | 6,816 | 6,858 | 6,306 |
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Total Patient Transports | 748,140 | 800,270 | 801,078 | 811,338 | 833,740 | 811,234 |
Road Patients Transported (All Regions) 鈥� Charging Categories6
Compensable Transports
| 2024-251 | 2023-241 | 2022-231 | 2021-22 | 2020-21 | 2019-20 | |
|---|---|---|---|---|---|---|
| Veterans' Affairs | NA | 9,548 | 10,552 | 12,605 | 14,199 | 16,400 |
| Transport Accident Commission | NA | 13,668 | 13,853 | 12,804 | 13,055 | 14,701 |
| WorkCover | NA | 3,044 | 3,055 | 3,207 | 3,778 | 3,697 |
| Public Hospital Transfers | NA | 35,892 | 35,767 | 32,032 | 30,306 | 27,949 |
| Private Hospital Transfers | NA | 2,193 | 2,576 | 2,541 | 2,389 | 2,226 |
| Ordinary | NA | 69,312 | 69,824 | 67,363 | 62,315 | 62,790 |
| Subscriber | NA | 155,403 | 159,389 | 165,995 | 164,165 | 155,817 |
| Total Compensable Road Transports | NA | 289,060 | 295,016 | 296,547 | 290,207 | 283,580 |
| Community Service Obligation Road Transports | NA | 486,032 | 489,062 | 500,833 | 528,933 | 513,545 |
| Other7 | NA | 18,770 | 9,988 | 7,780 | 7,742 | 7,803 |
| Total Patients Transported by Road | 742,389 | 793,862 | 794,066 | 805,160 | 826,882 | 804,928 |
Notes
1. Figures for 2023-24 have been updated where applicable to include data received after the completion of last year鈥檚 report. Figures for 2024-25 are subject to change, and will be updated accordingly.
2. Prior to 2023-24, incidents and transports were categorised as metropolitan or rural based on the location of the resource used. This has been updated to location of the incident to more accurately reflect demand, and avoid double counting. The impact to reported figures is <0.5%, and data is comparable to previous years.
3. Rural regions includes cross-border responses into NSW and SA.
4. Based on the Australian Bureau of Statistics Urban Centre boundaries and resident population data.
5. Referral results have been updated to include doctor request (CLINMRT) and referral welfare check cases that were diverted from emergency dispatch. This change has been implemented to correct an inconsistency between Emergency and Referral Services reporting. Figures prior to 2019/2020 are incomparable.
6. The charge class assigned to patients transported is subject to change during the period when an account is being finalised, and significant movements between charge classes can occur after the end of the financial year. Charge class figures for 2024-25 are 鈥淣A鈥� due to delays in accessing this data during protected industrial action
7. The 鈥渙ther鈥� category includes the road components of multi-legged road transports which have not been assigned a charge class. The 鈥淥ther鈥� category also includes road transports not yet assigned a charge class.
Updated