The launch of the Best Care for People with Communication Disability Project demonstrates AV鈥檚 excellence in leadership in creating a communication accessible service, recognised by the Council of 黄片视频 Authorities. An impactful five-year partnership with Scope Australia has delivered workforce training and resources designed to bridge communication gaps between paramedics and the one in seven patients who experience communication difficulty.
The resources, co-designed with people with lived experience and paramedics, ensure practical and effective application in health emergencies. Easy English resources on AV鈥檚 website have been designed to empower community by increasing preparedness.
AV鈥檚 disability inclusion program continues to grow a network of champions across regions who are building awareness and understanding in Best Care with colleagues. This approach is increasing engagement with training and use of the Emergency Healthcare Communication Book with patients, as well as support for initiatives such as learning Auslan, reaching more than 5,500 ALS paramedics through our continuing education program.
The Best Care for People with Communication Disability Project has been made possible by a $1.9m National Disability Insurance Scheme鈥檚 Information, Linkages and Capacity Building Grant.
Best Care is about creating a healthcare environment where people with communication disability can feel heard, understood and respected. These resources will not only help emergency workers communicate more effectively but will also provide patients with the confidence to express their needs clearly during what can be an overwhelming time.
Paramedics during discovery phase
I have never felt completely informed or prepared to assist patients with specific disabilities that are medically unwell. Twenty-two years in ambulance gives you some experience and knowledge, but I have never felt informed, comfortable or at ease when managing and caring for this cohort of patients.
I often feel like I haven鈥檛 done the best job advocating for the patient鈥� I would definitely like some training as I feel like I鈥檓 winging it most of the time.
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