In 2025, AV launched the second edition of its clinical governance framework, Best Care, Everywhere. This case study highlights a selection of resuscitation-focused initiatives demonstrating how the framework supports safe, effective, person-centred, and connected care for every patient.
- Safety and quality in resuscitation continue to be strengthened through a Safety-II lens and a culture of continuous learning.
- The new Out of Hospital Cardiac Arrest (OHCA) dashboard, developed by the VACAR team, enables targeted improvements using local cardiac arrest data.
- Expansion of our Secondary Triage team continues to ease pressure on emergency resources, while partnerships with Paediatric Infant Perinatal Emergency Retrieval, ARV and local hospitals ensure timely access to specialist expertise at the point of care.
- Neonatal response capability has been enhanced through the acquisition of preterm and real-time feedback mannequins, appropriate airway adjuncts and supporting effective team-based training.
- Updated clinical guidelines, including updated strategies for managing refractory ventricular fibrillation, support paramedics and first responders in applying best-practice care.
Person-centred care remains central to every resuscitation effort.
It鈥檚 reflected in our ongoing work to support and respect advanced health directives and end of life wishes.
Partnerships with the VVED and palliative care services enable timely, home-based symptom management. Strengthening our fire/emergency medical response partnerships and community engagement has broadened access to defibrillation and increased awareness.
Notification of survival to discharge ensures crews are informed when a patient they resuscitated survives to hospital discharge, acknowledging their care and reinforcing a vital feedback loop.
The collective, organisational wide efforts demonstrate the impact of a unified team and a cohesive clinical governance approach that gives every Victorian a greater chance of survival. Supported by the Best Care, Everywhere framework, and driven by commitment and accountability at every level, this coordinated work is saving Victorian lives.
It鈥檚 the ongoing, often unseen work that upholds, supports, and delivers the Best Care goals.
It鈥檚 people of all ages and backgrounds getting an increased chance of survival, because of the expertise, dedication and clinical leadership across every division, AV continues to embed safety, excellence and compassion in every response.
Best Care, Everywhere is not just a framework, it is our shared commitment to safe, effective, person-centred, and connected care, today and into the future.
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