This workforce information is provided in accordance with the Minister for Finance’s Reporting Direction 29: ‘Workforce data disclosures in the report of operations – public service employees.’
Total employee numbers
Full-Time Equivalent (FTE) Employees 2024-25 (size of the workforce):
| Employee Numbers (FTE) – Annual Report Category | 2024-25 | 2023-24 |
|---|---|---|
| On road Clinical Employees1 | 4897.32 | 4886.9 |
| Operation Support and Managerial Staff2 | 685.14 | 651.1 |
| Other Managerial, Professional and Administrative Employees3 | 613.31 | 628.3 |
| TOTAL | 6195.77 | 6166.3 |
1. On road Clinical Staff – includes but not limited to Paramedics, Team Managers, Patient Transport Officers, Retrieval Registrars, Clinic Transport Officers and Clinical Instructors.
2. Operation Support and Managerial Staff – includes but not limited to Senior Team, Area and Regional Managers, Rosters staff, Communications staff, Rehab Advisors, OHS Advisors, Logistics staff, Fleet staff, Duty Team Managers, Telecommunication staff and Clinical Practice staff.
3. Other Managerial, Professional include all other staff who do not fall into the above two categories.
ƬƵ Community Officers
AV employs 894 casual ƬƵ Community Support Officers (ACOs) who also provide emergency response alongside our paramedics. These employees are represented in the above on-road clinical employee FTE numbers based on their hours worked converted to equivalent full-time positions.
Community Emergency Response Team volunteers
AV engages 177 Community Emergency Response Team (CERT) volunteers who provided emergency response in 2024-25.
Mobile Intensive Care ƬƵ paramedics (MICA)
This group of MICA employees forms part of AV’s Full-Time Equivalent Employees 2024-25:
| MICA Employee Numbers | 2024-25 | 2023-24 |
|---|---|---|
| MICA Full-Time Equivalent Employees | 508.32 | 503.45 |
| MICA Full-Time Equivalent Trainees | 79.78 | 82.9 |
| TOTAL | 588.1 | 586.4 |
Newly recruited paramedics
In 2024-25, AV continued to strengthen its operational workforce through a targeted recruitment strategy. The approved recruitment target for the year was 229 new paramedics, reflecting our commitment to meeting growing service demands and supporting community health across Victoria.
This intake included a diverse mix of entry pathways: 43 GAPs began their careers with AV, while 154 recruits joined through the Medium Acuity Transport Graduate Bridging Program. A further 11 paramedics commenced via the Rural Sponsored Degree Program, helping to bolster services in regional and rural communities.
In addition, 18 qualified paramedics transitioned from interstate ambulance services, bringing valuable experience to the team, and three internal staff moved from casual to permanent roles. Recruitment efforts began in the final months of 2023-24, with 83 paramedics commencing in May and June 2024, contributing to the 2024-25 target. The remaining 146 paramedics were onboarded throughout the year, successfully fulfilling the recruitment goal.
Looking ahead, 60 paramedics commenced with AV in June 2025, forming part of the 2025-26 recruitment target, which stands at 294 as of July 2025. This continued growth reflects our strategic focus on workforce sustainability and readiness to meet future challenges.
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