We aim for the best patient experience and care outcomes by assuring safe practice, leadership of safety, an engaged and capable workforce, and continuing to improve and innovate care.
Goals
- Continue to improve patient health outcomes and experiences by delivering timely, high-quality care and connecting patients to alternative services where safe and appropriate.
- Continue to learn, innovate and implement initiatives that improve the delivery of services and support better health outcomes for Victorians.
AV Deliverables
1
Engage with frontline staff to design, test and scale improvements that respond to the drivers of performance and support access to timely emergency care.
Associated Strategic Plan outcome
2.1 All patients receive best care, improved health outcomes and experience
Associated AV Annual Plan Initiative
Timely Emergency Care Program (TEC2)
AV Achievements
AV is continuing to engage with frontline staff as part of the Timely Emergency Care Program (TEC2), which is designed to empower those closest to our patients to lead improvements in care and performance in the areas of Daily Operating System, Transfer, Clearing, and Safe in Place. In 2024-25, 17 TEC 2 Plan-Do-Study-Act cycles were completed with strong attendance by operational staff at the TEC capability sessions.
2
AV will continue implementation of the Cardiac Arrest Improvement Strategy to drive improvements in patient care and survival rates over the next five years including:
- providing enhanced feedback to paramedics
- embedding opportunities for greater infield care, and
- better monitoring of patient outcomes and performance.
Associated Strategic Plan outcome
2.3 Our clinical response model and provision of care is constantly evolving and sets best practice standards
AV Achievements
In 2024-25 AV has released the Out-of-Hospital Cardiac Arrest Regional Report. The report provides clinical leaders across AV the opportunity to benchmark 40 resuscitation metrics and outcomes across regions, and to drill down to team-level outliers in performance that may help focus areas for debriefing and review.
AV has also launched a new campaign 鈥楢re you Resus Ready鈥� across Victoria to enhance paramedic preparedness to resuscitation cases.
3
AV will work with health service partners to implement strategies to improve access to timely pre-hospital care and system-wide patient flow.
This will include progressively increasing the use of alternative service pathways by promoting the use of the Victorian Virtual Emergency Department (VVED) and understanding and addressing barriers for using these services, and by using education and guidance to reduce conveyance rates to hospital.
Associated Strategic Plan outcome
2.1 All patients receive best care, improved health outcomes and experience
AV Achievements
AV has implemented strategies to promote use of VVED and other alternate services providers, including a streamlined and improved VVED referrals registration form, targeted education in Residential Aged Care Facilities to address concerns and barriers to its use, and uplift of pathways for vulnerable patient populations, including the introduction of Elder Rights Australia pathway.
AV is also continuing to promote referral pathways on the AV website as well as promotion and education of VVED by our in-field teams.
4
AV will continue to implement Best Care clinical governance framework which encompasses all elements of clinical/patient service delivery including alternative service pathways, ensuring that the patient climate supports safe, person-centred care and a quality patient experience.
Associated Strategic Plan outcome
2.1 All patients receive best care, improved health outcomes and experience
AV Achievements
In 2024-25 AV launched the Best Care, Everywhere Framework and is continuing to implement actions to ensure appropriate, person-centred, quality care is provided to our patients. This includes:
- developing and progressing a Clinical Quality Improvement Plan
- creation of a centralised clinical risk register and clinical quality improvement register
- progressed development of Best Care Performance Framework to enable outcome reporting of our Best Care Success Measures
- developed collaborative regional improvement register
- developed and distributed the Paramedic Exposure Analysis tool to provide an intuitive, rapid, and reproducible method for analysing paramedics' exposure to critical cases to inform improvement opportunities.
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