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VACIS Modernisation (iPad) Project

This year marked the successful completion of the VACIS Modernisation Project, a major digital uplift that involved:

  • Replacement of ageing operational laptops with over 5,000 modern, lightweight iPads, setting the foundation for faster and more reliable access to digital tools in the field.
  • Significant redesign of the VACIS platform – the core application used by paramedics on their new iPads to complete and submit their patient care records.

The VACIS redesign included a new interface specifically for iPad use, providing a cleaner, faster and more user-friendly experience, and was shaped by our paramedics during extensive in-field testing prior to the roll-out.

As a result of this deep involvement by our operational crews, the rollout model was adjusted to better support the distribution of iPads across the state, ensuring smoother deployment and improved user experience.

Key statistics

57,840 gigabytes of iPad data uploaded since roll-out

Over 5,000 iPads delivered across 83 branches

Deployment of 26 smart lockers – for safe storage of devices and management of repair/replacement

What our workforce is saying

Speech-to-text is a game changer, I can document significantly more, significantly more quickly.

ALS paramedic, Metro 2

Easy and fast to log in and stay logged in, fast and responsive.

ALS paramedic, Hume

Much quicker start up, halved my VACIS case sheet time to complete.

ALS paramedic, Loddon

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