黄片视频黄片视频 Scheme Business Rules

黄片视频黄片视频 Scheme
Business Rules Version 5.8鈥�

黄片视频黄片视频 Scheme Business Rules

1. Introduction

The 黄片视频 (AV) 黄片视频 Scheme is operated by AV and is offered as a cost effective way for Victorians to be protected against the fees incurred when using ambulance services.

The AV 黄片视频 Scheme Business Rules are applicable to all Members and eligible Member Dependants included on the 黄片视频. In applying for or Renewing 黄片视频, the applicant/Member (and any Dependants included on a Family 黄片视频) agrees for the 黄片视频 Period:

To be bound by the AV 黄片视频 Scheme Business Rules and AV Privacy Policy; and
That AV may at any time vary or replace the 黄片视频 Scheme Business Rules and/or any or all of the 黄片视频 Fees, which will bind the Member with effect from the date on which the Business Rules and/or the 黄片视频 Fees are varied or replaced.

This is the latest version of the AV 黄片视频 Business Rules. Please download a copy if required or contact the AV 黄片视频 Service Centre on 1300 366 141.

2. 黄片视频 Types, Fees, Benefits And Exclusions

2.1 黄片视频 Types

2.1.1 AV has two 黄片视频 options available: Single 黄片视频 or Family 黄片视频.

2.1.2 Single 黄片视频 – Covers one Member only. The named Member is the only individual authorised to make changes to or obtain information on the 黄片视频. A third party can obtain information or make changes as required provided a legal authority to do so is received in writing or where the named Member has nominated a third party to act as an authorised representative on their behalf – either verbally or in writing.

2.1.3 Family 黄片视频 – Covers the primary Member and any eligible Dependants listed. A Dependant spouse will have the same level of access to 黄片视频 information as the primary Member and can access information and make changes to the 黄片视频 as required excluding resigning the 黄片视频 or removing the primary Member. All other third party requests for information are as per Clause 2.1.2.

2.1.4 All individuals must adhere to a three point identification check in order to make changes or access information on a 黄片视频.

2.2 黄片视频 Fees

黄片视频 Fees are set by the Victorian Government Department of Health and may be amended from time to time. Any change in 黄片视频 Fee comes into effect upon the next 黄片视频 Renewal date following a 黄片视频 Fee change unless otherwise notified.

2.3 Member Benefits

2.3.1 Member benefits commence at 5pm (1700 hours) AEST the day after the 黄片视频 Fee is received by AV and cease at the end of the 黄片视频 Period. Refer to Section 3.0 鈥� 黄片视频 Commencement and Qualifying Period.

2.3.2 Members and their eligible Dependants (if applicable) receive Member Benefits for all Emergency Cases and Clinically Necessary Non-Emergency Cases at no additional cost to the Member. In all cases transport is provided to the nearest, most appropriate medical facility. In Victoria, AV Services must be provided by AV or those resources contracted to AV to be included as a Member Benefit.

Before authorising a patient for any ambulance transport interstate, the referring health professional must contact AV and provide detailed evidence as to why the patient must attend interstate health services. AV may seek a second opinion.

2.3.3 Members are covered for the same benefits Australia wide as they would have received had they been in Victoria. All the conditions relating to AV Services in Victoria will apply to the same services received interstate. Inter-state Member Benefits only apply for services provided by that State鈥檚 official State or Territory 黄片视频 Services. Refer to Clause 4.1 鈥� Residential Requirements.

2.3.4 No invoice will be sent to the Member when a Member uses AV鈥檚 services if AV can match the transport information with the 黄片视频 details. If a Member receives a transport invoice which they believe should be covered by their 黄片视频, the Member should make sure their membership record is up to date and then complete the relevant section on the reverse of the invoice and return to the AV Accounts Receivable Department for action.

A Member may be presented with an account for transport by an interstate 黄片视频 Service. If this occurs, the account and 黄片视频 details should be sent to the AV Accounts Receivable Department for action:

Call:听听 (03) 9840 3544 or 1800 990 029
Email: accountsreceivable@ambulance.vic.gov.au
Write: Locked Bag 9000, Ballarat, VIC 3354

2.3.5 Members who renew their 黄片视频 within thirty (30) days of the Renewal date may be offered Continuity of Benefits at the discretion of AV.

2.3.6 Cover Notes can be issued on request for a period of twenty one (21) days and all Member benefits will apply providing the 黄片视频 is paid prior to the expiry of the Cover Note. Once paid, Member Benefits will commence from 5:00pm (1700hours) AEST on the day after the Cover Note was requested by the Member. Only one Cover Note per person per annum will be issued.

2.4 Exclusions

黄片视频 benefits do not cover:

2.4.1 黄片视频 Services that are not deemed Clinically Necessary.

2.4.2 AV Services where a patient requests to be moved between medical facilities for reasons that are not Clinically Necessary. For example social or convenience reasons such as:

The patient chooses to move to another hospital to be closer to their home and/or family Members (this includes returning back to Victoria from another State or Territory
where they might have been receiving treatment);
The patient chooses to move to another hospital in order to be treated by a preferred physician or in a preferred hospital.

2.4.3 Transport from one private home to another.

2.4.4 Relocation from one accommodation facility to another or from hospital to home and return to hospital for weekend or holiday relief.

2.4.5 Royal Flying Doctor Services, where services are not the result of an Emergency Case or pre-approval has not been provided by AV in advance.

2.4.6 Repatriation if the transport is not Clinically Necessary and approved by AV in advance. Note: If prior approval is not given by AV the 黄片视频 will not cover any costs incurred.

2.4.7 Transport fees where responsibility for payment is ultimately the responsibility of a third party, as per the Department of Health Patient Transport Charging Guidelines for Victoria. These are available at听

2.4.8 Non-Emergency Cases requiring AV Services during the Qualifying Period.

2.4.9 Emergency Cases during the Qualifying Period where the service is required as a result of a Pre-Existing Ailment.

2.4.10 Services used prior to 5pm (1700 hours) AEST the day after the 黄片视频 Fee is received by AV. Refer to Section 3.1 黄片视频 Commencement.

3. 黄片视频 Commencement And Qualifying Period

3.1 黄片视频 Commencement and Period

3.1.1 For New and Reinstated Members, Member Benefits commence at 5:00pm (1700 hours) AEST on the day after the 黄片视频 Fee is received by AV.

3.1.2 For New and Reinstated Members, the 黄片视频 Period commences on the 黄片视频 Commencement Date and continues for period of time that the Member has made payment.

3.1.3 For Renewing Members, 黄片视频 benefits are continuous subject to the 黄片视频 Fee being received in full by AV no later than the due date of the 黄片视频 Renewal. Refer to Section 2.3.5.

3.1.4 Once a 黄片视频 has commenced it cannot be suspended.

3.2 Qualifying Period

There is a fourteen (14) day Qualifying Period from the 黄片视频 Commencement Date of all New and Reinstated 黄片视频s (Refer clause 3.1 黄片视频 Commencement and Period). During their Qualifying Period Members do not receive Member Benefits for:

Non-emergency Patient Transport 黄片视频 Services; or
Emergency 黄片视频 Services where the service is required as a result of a Pre-Existing Ailment.

3.2.1 Waiver of Qualifying Period

The Qualifying Period will be waived in the following circumstances:

For children who qualify as a Dependant when added to an existing Family 黄片视频 which has already served the Qualifying Period;
Where a New or Reinstated Member was formerly an eligible Victorian Pension Concession Card or Health Care Card holder and joins the 黄片视频 Scheme within thirty (30) days of no longer being eligible for a Pension Concession Card or Health Care Card (Refer clause 4.2 Concession Card Holders). In this situation 黄片视频 will commence from the date the concession benefits ceased (proof of this date will be required);
Where a New or Reinstated Member was listed on a Family 黄片视频, is no longer eligible to be covered under that Family 黄片视频 and joins the 黄片视频 Scheme within thirty (30) days of ceasing to be eligible on the Family 黄片视频.

4.0 Eligibility and Concession Cards

4.1 Residential Requirements

Members must be Australian citizens or have been granted permanent or temporary residential status and have their permanent place of residence located within AV鈥檚 Operational Boundaries. Accepted non-Victorian postcodes can be viewed on the AV website 黄片视频 FAQs.

4.2 Concession Card Holders

4.2.1 Under the State Concession Scheme eligible Victorians holding certain concession cards receive free Clinically Necessary ambulance coverage throughout Australia. In all cases transport is provided to the nearest, most appropriate medical facility.

4.2.2 For an eligible concession card holder free transport does not apply where:

The individual is being transported from a private healthcare facility.
The individual initiates a transport from one hospital to another hospital of their own choice, for example to receive care from a preferred physician or at a preferred location – this includes both public-to-public and publicto-private transports.

4.2.3 Commonwealth Seniors Health Card holders do not receive free 黄片视频 Services under the State Concession Scheme.

4.2.4 Department of Veterans Affairs (DVA) card holder benefits may vary based on individual circumstances and should be confirmed with DVA.

4.2.5 Spouses listed on a Pensioner Concession Card are not eligible for ambulance benefits however, all other eligible Dependants listed on these cards do receive ambulance benefits.

4.2.6 AV is not the issuer of these cards and therefore does not determine eligibility or set the criteria of who may be considered an eligible Dependant. For more information refer to

5. Responsibility of Members

It is the responsibility of the Member to advise AV of any changes to their 黄片视频, including changes to their 黄片视频 type, Dependants, address, contact and payment details in order to remain a Financial Member.

5.1 Funds & Dishonour Fees

Members must ensure sufficient funds are available to cover drawing of the 黄片视频 Fee by AV on the scheduled date(s). This includes ensuring AV has the current valid payment details including card expiry dates.

If a 黄片视频 payment has been rejected the Member will not be a Financial Member and will no longer receive Member Benefits (Refer to Clause 2.3 Member Benefits).

If the payment is dishonoured by the nominated financial institution AV will attempt to notify the Member using the contact details held. AV reserves the right to recover any fees incurred in ensuring payment is made, including any dishonour fee charged by the financial institution to AV.

5.2 Change of Address and Relocation To Another State or Territory

Members are required to notify AV of any change of address. If a Member moves address resulting in no longer having their permanent place of residence located within AV鈥檚 Operational Boundaries, Member Benefits will cease the day after the Member moves. Accepted non-Victorian postcodes can be viewed on the AV website under 黄片视频 FAQs.

5.3 Changing 黄片视频 Type

5.3.1 A Family 黄片视频 can be changed into two Single 黄片视频s if a couple separates and have no further Dependants. Both Single 黄片视频s will retain the original joining date however the expiry date of the new Single 黄片视频s will be adjusted on a pro-rata basis based on the current 黄片视频 Fee at the time the change is made.

If there are Dependants, the main Member may continue with the Family 黄片视频 covering themselves and their Dependants, the other party may take out and pay for a Single 黄片视频 with the Qualifying Period waived if the Single 黄片视频 is established and paid in full within thirty (30) days of being removed from the Family 黄片视频.

5.3.2 In the instance that two existing Single Members combine their 黄片视频s, both Single 黄片视频s will cease on the date requested and a new Family 黄片视频 can be established with the remaining 黄片视频 Fees allocated on a pro-rata basis based on the current 黄片视频 Fee at the time the change is made. Verbal or written permission is required from both Members before the consolidation can occur.

5.4 Loss of Dependant Status

If a Dependant no longer meets the criteria for being a Dependant on an existing Family 黄片视频 that has already served the Qualifying Period then a new Single or Family 黄片视频 (as applicable) must be taken out. The Qualifying Period will be waived if the 黄片视频 is taken out and paid in full within thirty (30) days of the loss of Dependant status.

6. Refunds

6.1 A refund of an unused portion of a 黄片视频 is available upon written request. Refund amounts will be calculated on a pro-rata basis from the date the request is received in writing.

6.2 Refunds will not be provided for the used (i.e. past) portion of a 黄片视频, or for prior 黄片视频 Periods.

6.3 An administration fee of $12.50 Incl. GST will apply to all refunds unless waived by AV. Refer to clauses 6.4 & 6.5.

6.4 If a Member has made a duplicate payment in error a refund for the full amount of the current 黄片视频 Period may be provided to the Member on request. AV may waive the administration fee in these circumstances. If a refund is not requested by the Member, AV will extend the 黄片视频 Period in accordance with the amounts paid.

6.5 If a Member dies, the unused portion of the 黄片视频 may be refunded to the estate of the deceased Member or to an authorised representative of the deceased Member upon written request. AV may waive the administration fee in these circumstances.

7. Privacy, Complaints and Contact Us

7.1 Privacy

AV protects the privacy and security of information provided by you. By taking out AV 黄片视频, you agree to be bound by the terms of the AV Privacy Policy. The AV Privacy Policy is available by calling AV on (03) 9840 3500 and asking to speak to Legal Counsel or on the AV website at

7.2 Contact Us

For questions or queries relating to your 黄片视频 please contact the AV 黄片视频 Service Centre:

Call:听听听1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm, closed Sunday and Public Holidays)
E-mail: membership@ambulance.vic.gov.au听(please provide 3 points of ID such as full name, address including postcode and date of birth)
Post:听听黄片视频黄片视频, PO Box 278, South Melbourne VIC 3205

7.3 Complaints

黄片视频黄片视频 aims to meet our Members鈥� expectations with every interaction. We appreciate your time and take all feedback seriously.

In the first instance:

Pease contact our 黄片视频 Service Centre:

Call 1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm, closed Sunday and Public Holidays) or

E-mail membership@ambulance.vic.gov.au (please provide 3 points of ID such as full name, address including postcode and date of birth)

Mail 黄片视频, PO Box 278, South Melbourne Vic 3205

What happens when you make a complaint:

The complaint will be promptly acknowledged and and resolved as quickly as possible.
Any personal information collected in respect of a complaint will be kept in a confidential manner.
A record of the complaint will be kept including any action taken.
Complaints can take some time to investigate and resolve, please allow up to 20 business days for complex investigations.
The person who has made the complaint will be informed of the progress and outcome where possible.

Guiding principles for complaint resolution:

黄片视频 Scheme Business Rules are always applied.
The membership must be financial at the time of services used if the invoices incurred are to be covered.
Whilst AV will let members know when a membership is due to expire, it is the members responsibility to ensure payment is received by AV and correct contact details are on the membership record.
Previous years of tenure is not taken into consideration when assessing whether a member is covered for services used.
黄片视频 does not cover invoices due to hardship or compassionate grounds. AV have a separate process available for hardship assistance.

If you remain dissatisfied you may escalate your complaint to the Office of the Health Services Commissioner or the Victorian Ombudsman.

Office of the Health Services Commissioner

26th Floor 570 Bourke Street Melbourne Victoria 3000
Contact 1300 582 113

Victorian Ombudsman

Level 1 North Tower 459 Collins Street Melbourne Victoria 3000
Contact (03) 9613 6222 or 1800 806 314

8. Definitions

The following definitions apply throughout the Business Rules:

黄片视频 (AV) manages the AV 黄片视频 Scheme and provides AV Services either directly or through contracted third parties.

黄片视频/AV Services

Includes ambulance treatment, transport, referral service or alternative care provided by AV resources or those resources contracted to provide services for and on behalf of AV for medical or surgical cases; and
Excludes any services provided by the Royal Flying Doctor Service (RFDS) unless transport is deemed Clinically Necessary and pre-approved by AV or the result of an emergency case; and
Must be deemed Clinically Necessary, with the exception of Emergency Cases; and
In all cases AV will transport patients to/from the nearest and most appropriate medical facility.

Australia Refers to all States and Territories of Australia and its Territorial waters.

AV鈥檚 Operational Boundaries means the areas that AV operates within (all of Victoria and certain areas of South Australia and New South Wales). Please refer to AV鈥檚 website for a list of towns or call the AV 黄片视频 Service Centre on 1300 366 141.

Clinically Necessary means the patient or the Member require active clinical monitoring/care or clinical supervision during transport that is provided by a paramedic, health professional or qualified patient transport officer or attendant. Authorisation must be provided by a Health Professional who can make an informed decision about whether there is a genuine clinical need for a patient to be transported by ambulance instead of any other way.

Continuity of Benefits means Members’ who renew their 黄片视频 within thirty (30) days post their renewal date may receive continuous 黄片视频. If continuous
黄片视频 applies then payment will be allocated from their due renewal date, with no loss of benefits.

Cover Note is an interim twenty one (21) day confirmation of the 黄片视频 valid until the expiry date shown on the Cover Note; Subject to payment being received by AV within the Cover Note period.

Dependants 鈥� in respect of a Member includes the following:

The Member鈥檚 partner, including legal or de-facto partners, whether of the opposite or same sex, and residing with the Member within AV鈥檚 Operational Boundaries;
All dependent children (under the age of 17 years) of the Member and/or their partner, whether the
natural child of the Member and/or their partner, or adopted, or a foster child, or any child in respect of which the Member and/or their partner is responsible for the primary care of that child;
Dependent students of the Member and/or their partner engaged in full-time study at a secondary or tertiary education institution, provided that they are single and dependent upon the Member and are under the age of 25;
Exchange students may be covered on their host鈥檚 Family 黄片视频 if approved by AV. If AV accepts the child as a Dependant, they will be covered on a Family 黄片视频.

Notes:

Dependants must be eligible and listed on a Family 黄片视频 to receive Member benefits.
Those Dependants awaiting placement at tertiary institutions will continue to be covered by their parent/guardian鈥檚黄片视频 up to 31 March of the year for which they have applied for placement. After this date proof of full time student status must be provided to receive 黄片视频 benefits in the event of having used AV鈥檚 services.
Where a Dependant student aged 17 to 24 years old requires transport by ambulance, an invoice may be issued and proof of full time student status will be required for invoice settlement.

Emergency Cases means cases that originate from a triple zero (000) call and are prioritised as an emergency case by the relevant authority.

Family 黄片视频 refers to a 黄片视频 for a Primary Member and their Dependant(s).

Financial Member is a Member who has paid for 黄片视频 for a period in advance.

Health Professional means a health professional who can authorise whether ambulance transportation is Clinically Necessary. This includes:

A registered medical practitioner;
An AV paramedic;
Authorised employee of Triple Zero Victoria; or
A registered division 1 nurse

Member is any person who paid for a 黄片视频 for a 黄片视频 Period.

Member Benefits Members receive ambulance treatment, transport and services at no additional cost to the Member for Emergency Cases and Clinically Necessary Non-Emergency Cases except where exclusions and exceptions apply, including those exemptions set out under Section 2.4 and Section 3.0 of these Business Rules
In all cases transport is provided to the nearest, most appropriate medical facility. In Victoria, AV Services must be provided by AV or those resources contracted to AV to be included as a Member Benefit.

黄片视频 can be in the form of a Single 黄片视频 or Family 黄片视频.

黄片视频 Commencement Date is the Members start date for the 黄片视频 as set out under Clause 3.1.1.

黄片视频 Fee is the relevant payment required by AV that entitles a person to either a Single or Family 黄片视频. Due to the variety of payment channels available the 黄片视频 Fee may not be received by AV on the same day it is paid however, the Fee will be applied effective to the date it was paid once received, based on the date information provided by the relevant financial or payment institution. As such AV recommends that Members please allow up to three (3) business days for your payment to be applied by AV. In the situation where a payment is not received by AV, proof of payment will be requested in order to locate the payment.

黄片视频 Period is the period of time expressed under Clause 3.1.3 that the Member has paid for 黄片视频. If payment for a 黄片视频 is not received for a full quarter, one, three, or five year period, AV will pro-rata this payment to provide 黄片视频 for the pro-rata period.

New Member is a person who takes out AV 黄片视频 for the first time.

Non-Emergency Cases means cases designated by AV as requiring a Non-Emergency response and that is deemed Clinically Necessary.

Non-Emergency Patient Transport means Clinically Necessary non-emergency patient transport provided by 黄片视频 or by a contracted service provider on behalf of 黄片视频.

Pre-Existing Ailment is any ailment, illness or condition of which the signs or symptoms were, in the opinion of a medical practitioner, in existence during the six (6) months prior to the day of joining. Pregnancy is not a preexisting condition for the purpose of this definition.

Qualifying Period is the period of time before 黄片视频 Benefits for pre-existing and non-emergency cases are provided (Refer to Clause 3.2 Qualifying Period).

Reinstated Members means Members who cease to be Financial Members and who subsequently renew their 黄片视频.

Renew/Renewing/Renewal means the payment of the 黄片视频 Renewal fee as noted on the 黄片视频 renewal form by the due date, provided funds are not dishonoured (Refer Clause 5.1 Funds and Dishonour Fees).

Single Member means a Member with no Dependants.

Single 黄片视频 this provides Member benefits for one individual only.

黄片视频